I have not got my order delivered yet, what should I do?
The delivery time in UAE is usually between 2 to 4 business days from the time of placing the order and in Saudi Arabia is usually between 4 to 7 business days. If you find your order status is still in the Preparation stage even after 5 days of the order confirmation, then please send us an email at [email protected] or call us or chat with us from the website or submit a ticket on the Help Desk section.
Please follow the below steps to check order status:
Step 1: Login to your account from the top right corner on the website or click here
Step 2: click to My Account, then click on Sales Orders
Step 3: click on the sale order number
Step 4: You can see the status of your order, If you find your order status is still in Preparation stage even after 5 days of the order confirmation, then please send us an e-mail at [email protected] or directly communicate with our support team by writing a message in the Communication section.
What is the standard delivery time?
The delivery time in UAE is usually between 2 to 4 business days from the time of placing the order and in Saudi Arabia is usually between 4 to 7 business days. It can take more time depending on the following factors:
Order confirmation by the customer.
Your delivery location.
Delay in verification (Eg, Credit Card, Address, etc) by the customer.
Are there any delivery charges?
For orders with more than AED 100, the delivery is free within the UAE. For orders with more than AED 200, the delivery is free within Saudi Arabia.
The delivery charge within the UAE is AED 10 and within Saudi Arabia is AED 20.
Do I need to show any ID to receive the order?
It depends on the selected payment method.
-Scenario 1: Payment Method: Online (Eg, Credit Card)
Yes. You will need to show any government-issued ID.
-Scenario 2: Payment Method: Cash on Delivery (COD)
No. You are not required to show any ID.
Can I change the address of the delivery?
No you can not change the address of the delivery after placing the order.
Our delivery team only uses registered information in your profile (eg; name, address, phone number). So we strongly recommend you to update accurate information during placing the order to avoid any delay in the delivery process.
Can I get the order in specific timings?
Unfortunately, our delivery process is standard and delivery timing depends on your location. How ever, you can coordinate with the delivery representative, and they may consider it on case to case basis.