Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. For cash on delivery payments, we'll issue a Refund Coupon for you and send it to your email. The Return Coupons are single-use vouchers valid for six months from the date of issue, which can be redeemed against your purchases online. For Card Payment, we will refund to your same bank account(Refunds will be done only through the Original Mode of Payment). Your bank or card issuer may take an additional 15-45 business days to process the transaction. The entire amount of the product will be refunded, except the Delivery and Payment processing charges (if any).
1. You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-799.AE products.
Note: The original shipping fee and other charges are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Customers can cancel their order within 12 hours; refunds will be made back to the payment solution used initially by the customer.